Responsibilities

• Build and manage your own portfolio of clients, helping them reach their food waste reduction goals.

• Guide customers through their journey: from installation and onboarding to analyzing results and helping them achieve their sustainability targets.

• Ensure the quality of data provided by customers and help conduct customer review and goal-setting meetings.

• Collect customer feedback to ensure optimal product usage and contribute to the continuous improvement of our product and service offerings.

• Support with hardware installations and kick-off meetings to ensure smooth and efficient onboarding.
  Understand the product inside out and assist customers with any basic technical questions related to our solution.

• Understand the product inside out and assist customers with any basic technical questions related to our solution.

Skills & Qualifications

• Fluent in German and advanced or proficient English skills. (Swiss-)German, 

• A strong interest in food waste mitigation practices and sustainability in the food industry.

• Self-driven with the ability to work independently, stay organized, and efficiently manage your portfolio of customers.

• A positive attitude with strong problem-solving skills and the ability to adapt and learn continuously.

• Proven ability to work in a dynamic, fast-paced environment and handle multiple tasks simultaneously.

• Experience in customer success, account management, or consulting (preferably in the food, hospitality, or tech industries) is a plus.

• Another language is a plus: such as Portugese, Spanish, French or Italian.

What We Offer

• A dynamic, action-oriented work environment where you can make a real impact on food waste reduction.

• The chance to work with a passionate, innovative team that values experimentation, learning, and continuous improvement.

• Opportunities for personal growth and professional development within a purpose-driven company.

• A supportive and open-minded team culture, where every voice is heard, and we celebrate our successes (and learn from our failures) together.

How to Apply

We'd love to learn who you are and why you would like to join our team. Therefore, please prepare your CV and a two-minute video using Loom introducing yourself and why you want to join KITRO. Please send your complete application directly via email to talent@kitro.ch. Or by completing the application form.

Next Steps

Once we’ve received your complete application, allow us a few days to review it and get back to you.

• Screening call with HR

• Case study or customer success approach assessment

• Interview with the Head of Customer Success

• Final interview with HR or a Founder